Category

AI

MattBot: My First Agent

In May 2023, Fred Wilson wrote a post about being approached by a company that had trained a large language model on all 9,059 of his AVC blog posts. They wanted to offer a chatbot called “Ask Fred.” He said no thanks. His reasoning was sharp. He’s fine with anyone using his content to train AI. He put a Creative Commons license on his blog from the start. But he didn’t want a bot pretending to be him. The whole point of his blog is the humanity — the daily conversation, the thinking out loud, the relationship with readers. A chatbot that mimics Fred Wilson isn’t Fred Wilson. It’s a parlor trick. I read that post and agreed with Fred…

Meet Chatgipity: a Unified AI Platform for Our Company

A little over a year ago, my friend Dan Shapiro, CEO of Glowforge, showed me what his team had built internally with AI tools. Not one-off ChatGPT experiments. Not an AI pilot program. A real, unified infrastructure where the whole company was using AI through a common platform with shared agents, shared memory, and shared integrations. I walked away from that conversation knowing we needed to do the same thing. A few weeks later, our VP of Technical Operations, Martin Hempstock, stood up an instance of LibreChat — an open-source AI platform that brings together all the major LLMs into a single, customizable interface. Martin had it provisioned under a new subdomain within days.  It’s changed the way we work….

HBR article: Preparing Your Brand for Agentic AI

We’ve been sounding the alarm on this at Markup AI for months, and now the data is catching up. A recent Harvard Business Review audit of major LLMs just validated a critical shift: Machines are distorting brand reality. When Pernod Ricard ran the numbers, they found models miscategorizing Ballantine’s – very much a mass-market staple (and a decent scotch whiskey, though not my personal favorite, and not a high end one like Talisker or Oban) – as a prestige product. Why is this an issue CEOs or even board members should care about? Because the “customer journey” has fundamentally changed. With two-thirds of Gen Z and half of Millennials now using LLMs for product research, we’re witnessing the death of…