Everything Is Data
As our former head of People, Angela used to say during the recruiting process, “Everything is Data.” What she meant is that you can learn a lot about a candidate from things that happen along the way during an interview cycle, not just during the interviews themselves. Does the candidate for the Communications role write a thank you note, and is it coherent? Does the candidate for an outside sales role dribble food all over himself at a restaurant? Here are two great examples of this that have happened here at Return Path over time:
Once we had a candidate in the office, waiting in our café/reception area before his first interview. Our office manager came in and was struggling with some large boxes. The candidate took off his suit jacket and immediately jumped to her assistance, carrying some of the boxes and helping to lift them up and put them away. He is now an employee.
Another candidate once was waiting in a nearby Starbucks for an interview, was incredibly rude to the barista, and spent a few minutes on the phone with someone making self-important, then snide and condescending comments about the company. Unfortunately for her, two of our employees were sitting at the next table at Starbucks and observed the whole thing. She did not make it to the next round of interviews.
In both cases, the peripheral interactions were solid data points that the candidates would or would not likely be good fits from a Return Path Core Values perspective. Everything is Data.
(After I finished writing this post, a little bell went off in my head that I had written it already, or Angela had…I found this post on Brad’s blog that she wrote four years ago. It has some of this thinking in it, without the two examples, then makes several other excellent points.)