Jun 23 2009

A Clear Problem

A Clear Problem

I got this email in my inbox late last night:

Dear Matt Blumberg,

At 11:00 p.m. PST today, Clear will cease operations. Clear's parent company, Verified Identity Pass, Inc. has been unable to negotiate an agreement with its senior creditor to continue operations.

After today, Clear lanes will be unavailable.

Clear Customer Support

Regardless of what you think of the Clear service (these are the paid-express lanes in a handful of airports), this is just a crummy way to shut down a business.  Not even a hint of "we're sorry we took your money and are keeping the money and can't give you the service we promised any more."

Maybe this particular situation or Chapter 7 bankruptcies don't allow for much time, but come on.  There must be a more dignified way of shutting down a business.