Who Are Your CPO and COO? Every senior management team needs a CPO and a COO. No, I’m not talking about Privacy and Operations. I’m talking about Paranoia and Optimism. On my leadership team at Return Path, many of us are Paranoid and many of us are Optimistic, and many of us can play both roles. But I’m fortunate to have two business partners who are the Chiefs – George Bilbrey is our Chief Paranoia Officer, and Anita Absey is our Chief Optimism Officer. Those monikers fit their respective roles (product and sales) as well as their personalities. My view is simple – both traits are critical to have around the management table, and they’re best when they’re in some…
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Business
Why We Occasionally Celebrate International Talk Like a Pirate Day
Why We Occasionally Celebrate International Talk Like a Pirate Day No kidding – next Monday is September 19, and that is, among other things, International Talk Like a Pirate Day. We’ve done a variety of things to celebrate it over the years, not the least of which was a series of appropriately-themed singing telegrams we sent to interrupt all-hands meetings. I can’t remember why we ever started this particular thing, but it’s one of many for us. Why do we care? Because We are serious and passionate about our job and positive and light-hearted about our day This is another one of Return Path’s philosophies I’m documenting in my series on our 13 core values. I’m not sure I’d describe our…
Book Short: Wellness Redefined
Book Short: Wellness Redefined Well Being: The 5 Essential Elements, by Tom Rath and Jim Harter from the Gallup organization, is a solid read and incredibly short. It’s one of those books that’s really a long article stretched and bound. But it goes beyond the basics of what I expected, which was something like “having healthy employees cuts down on absenteeism” and has a couple great elements of food for thought for leaders looking to build cutting edge and uber-productive organizations. It comes out of the same general body of research as four other very strong books I’ve written about over time — First, Break all the Rules, Now, Discover Your Strengths, 12: The Great Elements of Managing (book, review),…
Why I Love My Board, Part III
Why I Love My Board, Part III My prophesy is starting to come true. In Part I of this series four years ago, I asserted that Fred may be the only one of my directors who has done something this dorky, this publicly, but quite frankly, I could see any of us in the same position. Now, Brad Feld is no shrinking violet. As far as I’m concerned, he made his film debut in the memorable “Munch on Your Bones” video (short, worth a watch if you’re a Feld groupie) something like 6 or 7 years ago for an all-hands meeting I ran. But his newest short feature film, “I’m a VC,” made with his three partners, Jason, Ryan, and…
A Community of Employees
A Community of Employees One of the most memorable moments in a valedictorian speech that I’ve heard or read was at my sister-in-law’s graduation from Northwestern about 10 years ago. The speaker’s closing line was something like “Most of all, when you go out into the world, remember to be kind to other people. It’s one of the best things you can do for the world.” It’s not as if people are generally trained or predisposed to be UNkind to each other. But respecting other people and being kind to them is sometimes elusive in our busy lives. I think one of the things that makes Return Path more of a community and less of just a “place of work”…
The Limits of Perseverance
The Limits of Perseverance My Dad has a great saying, which is that It’s ok to chip away at a brick wall, but not if you’re using a toothpick Entrepreneurs are famous for persevering in the face of adversity, a trait more commonly known as stubbornness. And generally, that’s a good thing. Breakthrough ideas aren’t easy to come by, nor is leading the market. If those things were common, they wouldn’t be breakthrough. But perseverance doesn’t go anywhere without amassing the proper resources to do the job at hand. Just as you’d never chip away at a brick wall with a toothpick, you’d never willingly go up against a fierce competitor without a great product or sales effort, or you’d…
People First
People First I do not think it’s telling that my fourth post in this series of posts on Return Path’s core values (kickoff post, tag cloud) is something called People First. Ok, it probably should have been the first post in the series. To be fair, it is the first value on our list, but for whatever reason, the value about Ownership was top of mind when I decided to create this series. Anyway, at Return Path, We believe that people come first And we aren’t shy about saying it publicly, either. This came up in a lengthy interview I did with Inc. Magazine last year when we were profiled for winning an award as one of the top 20…
Peter Principle, Applied to Management
Peter Principle, Applied to Management My Management by Chameleon Post from a couple weeks ago generated more comments than usual, and an entertaining email thread among my friends and former staff from MovieFone. One comment that came off-blog is worth summarizing and addressing: There are those of us who should not manage, whose personalities don’t work in a management context, and there is nothing wrong with not managing. Also, there promotion to management by merit has always been a curiosity to me. If I am good at my job, why does it mean that I would be good at managing people who do my job? In other words, a good ‘line worker’ doth not a good manager make. I’d prefer…
Keeping Commitments
Keeping Commitments Today’s post is another in the series about our 13 core values at Return Path, about making commitments. The language of our value specifically is: We believe in keeping the commitments we make, and we communicate obsessively when we can’t Making and keeping commitments is not a new value – it’s one of Covey’s core principles if nothing else. I’m sure it has deeper roots throughout the history of mankind. But for us, this is one of those things that is hard wired into the social contract of working here. The value is more complicated than some of the other ones we have, and although it is short, it has three components that worth breaking down: Making commitments: …
Management by Chameleon
Management by Chameleon When I first became a manager, back in the MovieFone days, I had the good fortune to have an extreme case of “first time manager”– I went from managing nobody to managing 1 person to managing something like 20 people inside 6 months. As a result, I feel like I learned a couple lessons more quickly than I might otherwise have learned them. One was around micromanagement and delegation. When I went from 0 to 1 direct report, I micromanaged (I still feel bad about that, Alissa). But when I went from 1 to 20, I just couldn’t micromanage any more, and I couldn’t do it all myself. I had to learn how to delegate, though I’m…
Solving Problems Together
Solving Problems Together Last week, I started a series of new posts about our core values (a new tag in the tag cloud for this series) at Return Path. Read the first one on Ownership here. Another one of our core values is around problem solving, and ownership is intrinsically related. We believe that all employees are responsible for owning solutions, not just surfacing problems. The second core value I’ll write about in this series is written specifically as: We solve problems together and always present problems with potential solutions or paths to solutions In terms of how this value manifests itself in our daily existence, for one thing, I see people working across teams and departments regularly, at their…