Wine Country Gift Baskets

Merry Whatever

Merry Whatever We had two horrendous customer service experiences at Return Path lately that just leave me scratching my head about how one could possibly run a business that way. In the process of buying some holiday gifts for a few of our larger clients, we first tried to order gift baskets from Harry & David.  But we couldn’t, because they wouldn’t take our order via Excel spreadsheet — our office manager would have had to enter each order in a web form by hand.  I imagine the conversation going something like this: Andrea from Return Path:  “Hi, I’d like to give you $2,500.” Clerk from Harry & David:  “Um, no thanks.” So, ok, fine, we moved on to vendor…