The Very Unfriendly Skies of United, Part II In Part I, I described United’s horrendous customer service as it holds its customers hostage to pay an extra $44 to get out of a complete unsittable seat into a slightly better seat at 6 a.m. in the morning for no good reason. Tonight, I am pleased to report that I have landed at LaGuardia on United, an hour late already and nearly 1 a.m., only to have them tell us that we have to sit on the tarmac for an hour because they can’t get their act together and open up a gate for us. Boy, is this fun. Frontier, anyone? Jet Blue? Even American with a connection in the dreaded…
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United
The Very Unfriendly Skies of United
The Very Unfriendly Skies of United The 6 a.m. flight from LaGuardia to Denver is unpleasant to begin with, but the idiots who set customer-facing policies at United seem to have found a new way of making it even less pleasant. I’ve long-hated United’s “Economy Plus” seating, which gives the first 5-10 rows of coach a huge amount of leg room at the expense of all the other rows in coach. American, by contrast, has more leg room in all rows of coach, so I can actually work in any seat on an American plane, laptop and all. On United, the seats in the majority of coach are almost unworkable. United used to just automatically put you in Economy Plus…
Sticking it to United, Just a Little Bit
Sticking it to United, Just a Little Bit I am sitting in the Red Carpet Club waiting for yet another delayed United flight, and there’s a small thing bringing me a little extra joy. I recently started using Verizon’s Broadband Wireless service, which is expensive at $60/month, but awesome since it basically works anywhere and eliminates the need for hotel, Starbucks, and other Wi Fi hot spot fees (and for a great tutorial on how to use the service to power two computers at once, read Brad’s post here). I’ve long been annoyed at United — and American as well — for both charging a pretty sizeable annual fee to belong to their airport clubs and then soaking me for…