Harry & David

Merry Whatever

Merry Whatever We had two horrendous customer service experiences at Return Path lately that just leave me scratching my head about how one could possibly run a business that way. In the process of buying some holiday gifts for a few of our larger clients, we first tried to order gift baskets from Harry & David.  But we couldn’t, because they wouldn’t take our order via Excel spreadsheet — our office manager would have had to enter each order in a web form by hand.  I imagine the conversation going something like this: Andrea from Return Path:  “Hi, I’d like to give you $2,500.” Clerk from Harry & David:  “Um, no thanks.” So, ok, fine, we moved on to vendor…