Septemberβs Harvard Business Review had a really thought-provoking article for me called How Certainty Transforms Persuasion. Seth Godin wrote a blog post around the same time called The Illusion of Control. The two together make for an interesting think about using information to shape behavior as leaders. Iβve often been accused of delivering too many mixed messages to the company at all-hands meetings, so I enjoyed the think, though not in the way I expected to. Letβs start with Sethβs thesis, which is easier to get through. Essentially he says that nothing is certain, at best we can influence events, weβre never actually in control of situationsβ¦but that we think we are: When the illusion of control collides with the reality ofβ¦