Triple Book Short: For Parents People who know me know that I am a voracious reader. Among other things, I probably read about 25-30 books per year — and I wish I had time for more. I probably read about 50% business books, which I blog about. Most of my other reading is in a couple specific topical areas that interest me like American History and Evolutionary Biology. Over the last few years, Mariquita and I have discovered and read a handful of books about parenting that have been foundational for us as we work deliberately at raising our three kids, and two of them have roots in some of the same philosophies, psychologies, and research as a lot of…
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Action Design
What Gets Said vs. What Gets Heard
What Gets Said vs. What Gets Heard I’ve been on the edge of a few different situations lately at work where what seems like a very clear (even by objective standards) conversation ends up with two very different understandings down the road. This is the problem I’d characterize as “What gets said isn’t necessarily what gets heard.” More often than not, this is around delivering bad news, but there are other use cases as well. Imagine these three fictitious examples: Edward was surprised he got fired, even though his manager said he gave him repeated warnings and performance feedback Jacob thought his assignment was to write a proposal and get it out the door before a deadline, but his manager…