Book Short: Entrepreneurial Lessons The Startup Playbook: Secrets of the Fastest-Growing Startups from 42 Founders, by David Kidder, is the ultimate coffee table book for entrepreneurs and people who are interested in how they think about running their businesses. David is the author of the Intellectual Devotional series (here’s a link to one of the five or six books in the series), he’s a good friend of mine and a member of a CEO Forum that I’m in, and my major disclosure about this blog post is that I’m one of the 42 entrepreneurs David interviewed for and profiles in the book. The Startup Playbook is very different from my own book (in progress) on being a Startup CEO. Where…
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Entrepreneurship
Book Short: Culture is King
Book Short: Culture is King Tony Hsieh’s story, Delivering Happiness (book, Kindle), is more than just the story of his life or the story of Zappos. It’s a great window into the soul of a very successful company and one that in many ways has become a model for great culture and a great customer service model. It’s a relatively quick and breezy read, and it contains a handful of legendary anecdotes from Zappos’ history to demonstrate those two things — culture and customer service — in action. As Hsieh himself says in the book, you can’t copy this stuff and believe it will work in your company’s environment as it does in Zappos’. You have to come up with…
The Best Place to Work, Part 7: Create a Thankful Atmosphere
The Best Place to Work, Part 7: Create a Thankful Atmosphere My final installment of this long series on Creating the best place to work (no hierarchy intended by the order) is about Creating a thankful atmosphere. What does creating a thankful atmosphere get you? It gets you great work, in the form of people doing their all to get the job done. We humans – all of us, absolutely including CEOs – appreciate being recognized when they do good work. Honestly, I love what I do and would do it without any feedback, but nothing resonates with me more than a moment of thanks from someone on my exec team or my Board. Why should anyone else in the organization…
Hiring vs. Promoting – and a Must-Read Blog
Hiring vs. Promoting – and a Must-Read Blog I have to admit that I have a bit of blog envy when it comes to Fred and Brad. We all started blogging roughly at the same time over 8 years ago (Brad and I the same day, Fred a few month before), and both have hugely large audiences compared to mine. I don’t care all that much — mostly I blog for me and for my company, not for any other reason. But one of the things I admire about both their blogs, particularly Fred, is the size of their *active* audiences. (Both of them tell me not to worry about it when it comes up in conversation — as they…
How Creative Do You Have to Be?
How Creative Do You Have to Be? To follow up on last week’s post about the two types of entrepreneurs, I hear from people all the time that they can’t be an entrepreneur because they’re not creative. I used to say that myself, but Mariquita reminds me periodically that that’s nonsense…and as a case in point, I didn’t have the original idea that gave birth to Return Path James Marciano did. And I didn’t have the original idea to create a deliverability business, George Bilbrey did. Or an inbox organizer consumer application, Josh Baer did. But I still consider myself an entrepreneur as the founder and leader of the company, as it takes a lot of creativity and business building…
What Kind of Entrepreneur Are You?
What Kind of Entrepreneur Are You? I think there are two kinds of entrepreneurs, and sometimes, you can be both. There is the kind that starts businesses, and there is the kind that builds businesses. The kind of entrepreneur who starts businesses but usually doesn’t like running or building them are typically serial entrepreneurs. How can you spot one? They: Have an idea a minute and a bit of ADD – they are attracted to bright shiny objects – they can’t focus Would rather generate 1 good and idea and 19 bad ones than just 1 good one Are always thinking about the next thing, only excited by the possibility of what could be, not by what is Are more…
Scaling Me
Scaling Me Two things have come up over the last couple years for me that are frustrations for me as a CEO of a high growth company. These are both people related — an area that’s always been the cornerstone of my leadership patterns. That probably makes them even more frustrating. Frustration 1: Not knowing if I can completely trust the feedback I get from deep in the organization. I’ve always relied on direct interactions with junior staff and personal observation and data collection in order to get a feel for what’s going on. But a couple times lately, people had been admonishing me (for the first time) when I’ve relayed feedback with comments like, “of course you heard that…
What Separates Good Teams from Bad Teams?
What Separates Good Teams from Bad Teams? Every once in a while, I have a conversation that forces me to distill an idea to a sound bite – those frequently become blog posts. Many happen with members of my team at Return Path, or my friend Matt on our Saturday morning runs, or my Dad or Mom, or Mariquita. This one happened at dinner the other night with Mariquita and my in-laws Rick and Carmen. The subject came up about managing a senior team, and different iterations of teams I’ve managed over the years. And the specific question we posed was “What are the most significant characteristics that separate good teams from bad teams?” Here’s where the conversation went…“I believe…
Book Short: Steve Jobs and Lessons for CEOs and Founders
Book Short: Steve Jobs and Lessons for CEOs and Founders First, if you work in the internet, grew up during the rise of the PC, or are an avid consumer of Apple products, read the Walter Isaacson biography of Steve Jobs (book, kindle). It’s long but well worth it. I know much has been written about the subject and the book, so I won’t be long or formal, but here are the things that struck me from my perspective as a founder and CEO, many taken from specific passages from the book: In the annals of innovation, new ideas are only part of the equation. Execution is just as important. Man is that ever true. I’ve come up with some…
The Best Laid Plans, Part IV
The Best Laid Plans, IV I have had a bunch of good comments from readers about the three posts in this series about creating strategic plans (input phase, analysis phase, output phase). Many of them are leading me to write a fourth post in the series, one about how to make sure the result of the plan isn’t shelfware, but flawless execution. There’s a bit of middleware that has to happen between the completion of the strategic plan and the work getting done, and that is an operating plan. In my observation over the years, this is where most companies explode. They have good ideas and capable workers, just no cohesive way to organize and contextualize the work. There are…
What Makes an Awesome Board Member
What Makes an Awesome Board Member (This post was requested by my long-time Board member Brad Feld and is also running concurrently on his blog today) I’ve written a bunch of posts over the years about how I manage my Board at Return Path. And I think part of having awesome Board members is managing them well – giving transparent information, well organized, with enough lead time before a meeting; running great and engaging meetings; mixing social time with business time; and being a Board member yourself at some other organization so you see the other side of the equation. All those topics are covered in more detail in the following posts: Why I Love My Board, Part II, The…