Startup CEO “Bibliography” A couple people who read Startup CEO: A Field Guide to Scaling Up Your Business asked me if I would publish a list of all the other business books I refer to over the course of the book. Here it is — I guess in some respects an all-time favorite list for me of business books. The Lean Startup by Eric Ries The Four Steps to the Epiphany by Steven Gary Blank Running Lean by Ash Maurya The Entrepreneur’s Guide to Customer Development: A Cheat Sheet to the Four Steps to the Epiphany by Brant Cooper and Patrick Vlaskovits Profitable Growth Is Everyone’s Business by Ram Charan The Innovator’s Dilemma by Clay Christensen The Innovator’s Solution by…
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Business
Lean In, Part II
Lean In, Part II My post about Sheryl Sandberg’s Lean In a couple months ago created some great dialog internally at Return Path. It also yielded a personal email from Sheryl the day after it went up encouraging me to continue “talking about it,” as the book says, especially as a male leader. Along those lines, since I wrote that initial post, we’ve had a few things happen here that are relevant to comment on, so here goes. We partnered with the National Center for Women & IT to provide training to our entire organization on unconscious bias. We had almost 90% of the organization attend an interactive 90 minute training session to explore how these biases work and how…
Who Controls the Future of Technology?
Who Controls the Future of Technology? I read an interesting article in the Wall Street Journal today, then got to my inbox to find both it and its opposite forwarded to me by Brad. The Journal says that the consumerization of technology wins out in the end, and that: In the past, CIOs and their staff had a reputation for being snarky, geeky guys who were always looking for ways to tell employees what they couldn’t do. Now, at the most progressive companies, the tech department’s main job isn’t to say no. Instead, it’s to find a way to let employees safely run any device or program they like. The thinking goes like this: Employees are most productive when they’re…
Book Short: Alignment Well Defined, Part II
Book Short: Alignment Well Defined, Part II Getting the Right Things Done: A Leader’s Guide to Planning and Execution, by Pascal Dennis, is an excellent and extraordinarily practical book to read if you’re trying to create or reengineer your company’s planning, goal setting, and accountability processes. It’s very similar to the framework that we have generally adapted our planning and goals process off of at Return Path for the last few years, Patrick Lencioni’s The Advantage (book, post/Part I of this series). My guess is that we will borrow from this and adapt our process even further for 2014. The book’s history is in Toyota’s Lean Manufacturing system, and given the Lean meme floating around the land of tech startups…
The Boomerang Club, or How to Quit Your Job, Part II
The Boomerang Club, or How to Quit Your Job, Part II My post last week on How to Quit Your Job has generated about two dozen comments as well as a really lengthy thread on Y Combinator’s Hacker News. My various replies to comments are worth summarizing here – this is a reprint of my comment on Hacker News: First, my post was not intended to be general advice to employees of all companies on how to handle a situation where they’re starting to look for jobs. Of course, many environments would not respond well to that approach. My point was just that that’s how we encourage employees to handle the situation at Return Path, and we have created a…
How to Quit Your Job
How to Quit Your Job I sent an email out to ALL at Return Path a few years ago with that as the subject line. A couple people suggested it would make a good blog post in and of itself. So here’s the full text of it: ALL – This may be one of the weirdest emails you’ll see me (or any CEO write)…but it’s an important message that I want to make sure everyone hears consistently. If nothing else, the subject line will probably generate a high open rate. 🙂 First off, I hope no one here wants to leave Return Path. I am realistic enough to know that’s not possible, but as you know, employee engagement, retention, and…
Startup CEO (OnlyOnce- the book!), Part IV – Book Launches Today!
Startup CEO (OnlyOnce- the book!), Part IV – Book Launches Today! My book is officially on sale on Amazon and iTunes today. The full detailed outline is here if you’re interested, and the link to buy it is here. This is very exciting. I had been saying for a while that I had no idea whether 50 people would buy it or 5,000, but the publisher (Wiley) tells me we had over 2,000 pre-orders, so that’s a great start, at least. So thanks to those 2,000 brave souls, and anyone else who buys it as well. I hope you enjoy it and look forward to your feedback directly, via OnlyOnce, via the #StartupCEO hashtag, via a rating/review on Amazon, or…
Book Short: Is CX the new UX?
Book Short: Is CX the new UX? Outside In: The Power of Putting Customers at the Center of Your Business, by Harley Manning and Kerry Bodine from Forrester Research, was a good read that kept crossing back and forth between good on the subject at hand, and good business advice in general. The Customer Experience (CX) movement is gaining more and more steam these days, especially in B2B companies like Return Path. The authors define Customer Experience as “how your customers perceive their interactions with your company,” and who doesn’t care about that? A few years ago, people started talking a lot more about User Experience (UX) as a new crossover discipline between design and engineering, and our experience at…
Book Short: The Little Engine that Could
Book Short: The Little Engine that Could Authors Steven Woods and Alex Shootman would make Watty Piper proud. Instead of bringing toys to the children on the other side of the mountain, though, this engine brings revenue into your company. If you run a SaaS business, or really if you run any B2B business, Revenue Engine: Why Revenue Performance Management is the Next Frontier of Competitive Advantage, will change the way you think about Sales and Marketing. The authors, who were CTO and CRO of Eloqua (the largest SaaS player in the demand management software space that recently got acquired by Oracle), are thought leaders in the field, and the wisdom of the book reflects that. The book chronicles the…
Best CEO/Entrepreneur Quote Ever, By a Mile
Best CEO/Entrepreneur Quote Ever, By a Mile I’ve seen and heard a lot of these. But perhaps it’s fitting that on Independence Day, I realized that this gem of a quote, not specifically about entrepreneurs or CEOs but very applicable to them, comes from President Theodore Roosevelt in his “Citizenship in a Republic” speech at the Sorbonne in Paris, April 23, 1910: It is not the critic who counts: not the man who points out how the strong man stumbles or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes up…
Book Short: Tales of Two Cities
Book Short: Tales of Two Cities Return Path is basically dual-headquartered in New York City and Broomfield, Colorado, so two recently published books which provide history and insights into the tech industry in those two cities were both of interest to me. Startup Communities: Building an Entrepreneurial Ecosystem in Your City, by Brad Feld (book, kindle) came out a few months ago and is part of Brad’s Startup Revolution series which will also include my upcoming book Startup CEO, to be published this fall. In the book, Brad uses the example of the Boulder/Denver area and a few different sectors to demonstrate a blueprint to creating an entrepreneurial ecosystem – the kind that are popping up all over the world…